 Art. 2 - CONTRACTUAL DOCUMENTS
The sale and purchase of products and services is governed by these General Conditions, which regulate the relationship between ADCOM on the one hand and the CUSTOMER on the other, with regard to the offer of products and/or services published on the website www.adcom.it (and on the other sites related to it) which, together with the warranty conditions of the individual products, forms an integral part of these conditions.
These General Conditions may be amended as required by subsequent laws and/or regulations.
Art. 3 - APPLICATION AND AMENDMENT OF THE GENERAL CONDITIONS
The purchase by the CUSTOMER of products and/or services supplied by ADCOM is subject to these General Conditions, which the CUSTOMER has a duty to read before proceeding with the purchase.
No conditions or terms other than these apply.
These General Conditions replace all other conditions or terms referred to by the CUSTOMER.
ADCOM is entitled to amend these General Conditions at any time and without prior notice, including the conditions applying to payment and to the warranty.
Any amendment takes effect once published on the website and has no retroactive effect.
Art. 4 - REGISTRATION ON THE SITE AND PROCESSING OF PERSONAL DATA
In order to purchase products or services the CUSTOMER must register on the Site, so as to guarantee the greatest possible transparency and security of the transaction.
During registration the CUSTOMER will be asked to enter a User ID (user name) and a Password of their own, both of which are needed to make further purchases without having to register again.
The registration of the CUSTOMER's data takes place on the basis of and in compliance with Italian Law no. 675 of 31 December 1996 on the "Protection of individuals and other subjects with regard to the processing of personal data".
To that end it is specified that the CUSTOMER's personal data, for which ADCOM guarantees the strictest confidentiality in compliance with the aforementioned legislation, will be processed, communicated and disseminated, also by electronic or otherwise automated means, directly and/or through third parties who will process the data in the same way, for purposes connected with the purchase of the products that form part of the "ADCOM offer", for statistical purposes and, only if the CUSTOMER so requests, for sending advertising material and for the marketing of products and services.
By completing the registration form and accepting the conditions of purchase, the CUSTOMER consents to the processing of their personal data for the purposes connected with managing the order. The use of the data for commercial purposes is instead subject to a separate, optional consent given by the CUSTOMER.
It is the CUSTOMER's responsibility:
to provide truthful, accurate, current and complete personal data, as required on the ADCOM Site;
to look after the management of that data and to update it immediately, so that its accuracy, currency and completeness are always assured.
The CUSTOMER is also responsible for the security of the access password they have chosen.
ADCOM is not responsible for any unauthorised use of passwords.
Use of "cookies"
Please note that some sections of the www.adcom.it site may use "cookies" (small strings of data transmitted to the CUSTOMER's hard disk when they call up a website or a particular part of a website) in order to personalise their visit to this site. By accessing the ADCOM site, the CUSTOMER indicates their agreement with the use of "cookies".
Art. 5 - FEATURES AND PRICES OF THE PRODUCTS OR SERVICES
Products and services are offered for sale as described and at the price shown on the ADCOM site on the day an order is placed.
The prices shown in the catalogue, on the other hand, do not include shipping or handling charges, which are in any case shown in the "cart" section and specified in the order acknowledgement sent by email to the CUSTOMER as described in art. 8 below.
Customs duties and other taxes, as well as public charges and levies imposed by foreign States, are not shown: these vary from country to country and the CUSTOMER agrees to pay them.
Art. 6 - PLACING ORDERS
Once registered, the CUSTOMER may order the products or request the services they are interested in by placing them in the "cart".
Having selected the product or service, the CUSTOMER must indicate the chosen method of payment from those offered, together with the shipping and invoicing details.
ADCOM reserves the right to accept only orders that state an Italian tax code and/or VAT number (or an equivalent identifier for those not resident in Italy). Orders from persons who have not reached the age of majority will not be accepted.
Art. 7 - ACCEPTED METHODS OF PAYMENT
ADCOM accepts payment only through the systems listed below. Other methods of payment are allowed only with the prior consent of ADCOM confirmed in writing.
Cash for collection at our premises (maximum amount € 5,000 as required by law)
Debit card for collection at our premises.
Bank transfer in advance for collection at our premises or shipment by courier. NOTE: resellers may pay only by bank transfer.
Credit card authorised by the electronic POS system: payment for purchases by credit card may be made only with credit cards on the Visa and MasterCard circuits.
The purchase is completed through a secure platform, certified Chained SSL CA, operated by Banca Sella but fully integrated into the site. NOTE: the use of credit cards by users registered as resellers is not permitted.
Payment by instalments with Sella
For natural persons only (purchase with an Italian tax code)
Thanks to an agreement with Sella Personal Credit, ADCOM offers you the option of paying for your purchases in convenient instalments, which you can choose to have debited from your bank account.
The tailored loan can be requested, by choosing among the different payment methods available, at the end of the purchase procedure.
If you choose this form of payment you will be transferred, in order to complete the order, to the Sella Personal Credit website, where you can choose the instalment plan. Having read the conditions of the loan and the relevant interest rates, you will then be asked for some personal details (occupation, composition of your household, income).
The granting of the loan and the completion of the order are subject to prior approval by Sella Personal Credit. The transaction always takes place in protected mode, on the Sella Personal Credit website, with 128-bit encryption to guarantee an adequate level of confidentiality for the information sent. The data is supplied directly to Sella Personal Credit and will on no account be made available to ADCOM.
Once you have completed the form, Sella Personal Credit will return one of these three answers in real time:
- Provisional approval of the loan.
- Request for further information in order to process the application.
- Refusal of the loan.
If the loan is provisionally approved, you will be invited to print the pre-filled online contract, which you must send back signed, enclosing the required documents:
- a copy of your identity document;
- a copy of your tax code;
- a copy of your most recent payslip or tax return;
- an original household utility bill (electricity, gas, telephone), which will be returned to you on request.
Up to this point you are under no obligation to pay anything.
Once all the documents have been received, Sella Personal Credit will give final approval and send you a confirmation email, while ADCOM will ship the goods to the address you indicated. You will not have to pay anything when the goods arrive.
The whole procedure takes 4-5 working days. To have the order processed as quickly as possible it is essential that you send the documents and the signed contract as soon as you can, preferably by priority post.
Conditions for purchase with a loan
Loans may be requested, for purchases on ADCOM, by private consumers, for a minimum amount of Euro 155 (VAT included) and a maximum of Euro 7,750 (VAT included).
With this form of payment a maximum of five items may be purchased.
For further information:
Sella Personal Credit Customer Service, freephone 800-000-444 [email protected]
https://www.sellapersonalcredit.it/public/content/generic/trasparenza
Payment by instalments with Younited
Adcom srl offers its customers the Younited credit service for paying for their purchases and completing payment. This is subject to the customer accepting the credit agreement offered by Younited.
Adcom srl acts as a non-exclusive agent in Younited's banking operations and provides support in arranging credit transactions without acting as a lender.
Any refusal by Younited to grant credit for an order may result in that order being cancelled.
Any termination of the general conditions of sale binding the customer and Adcom srl entails the termination of the credit agreement between Younited and the customer.
The amount is paid through credit granted by Younited, entered in the Register of Banks under no. 8054 - ABI code 3638, Italian office: Via Sardegna 40 - 00187 Rome - REA RM1467968 - www.younited.com/it.
If you wish to make a complaint, please refer to the information given on the Younited website:
Younited Credit: how to make a complaint | Customer Service
About Younited: Younited is a credit institution, a partner of Adcom srl, which operates the instalment payment solution offered on the site. Find out more
FAQ: visit the «Frequently Asked Questions» page for further information on using Younited Pay.Find out more
Payment by instalments with Findomestic
In partnership with Findomestic Banca S.p.A., we offer the option of paying for your purchase in instalments by applying for a loan online during checkout.
The application is handled entirely through a secure digital procedure. To see all the requirements, the details of the offer and the pre-contractual information documents (SECCI / IEBCC), visit the Findomestic information page.
Approval of the application is subject to a creditworthiness assessment by Findomestic Banca S.p.A.
The advantages of buying in instalments subject to approval by the finance company
By buying in instalments on ADCOM you can have what you want at home straight away, before you even start paying. The first instalment falls due 30 days after the finance company has released the funds.
This way you can spread the payment and plan your budget without having to dip into your savings.
Operating lease (For legal entities with a VAT number) subject to approval by the finance company
For companies with a VAT number this option may be of interest, as it offers a number of advantages.
In practice it is a rental contract with the option to buy at the end of the term: the equipment remains the property of the finance company that manages the operating lease until the contract expires; ownership of the goods is then transferred to ADCOM, which undertakes to transfer them to the lessee on payment of 5% of the initial value, so that they effectively become the lessee's property. This method of payment typically runs from 12 to 48 months. Additional charges apply for: administration fees (75.00 Euro + VAT), purchase of the goods at the end of the lease (5% of the initial value) and compulsory insurance (which the customer may also arrange themselves).
The advantages of an operating lease (operating rental)
The main advantage is, of course, spreading the payment over several instalments, which makes the equipment immediately available without tying up any capital, resolving situations of limited liquidity and spreading costs in a planned way.
There is also an administrative advantage, since it is a very simple and quick procedure (a feasibility answer often comes within a few hours) and it means fewer invoices to record, which also reduces the accounting workload.
From a tax point of view the main advantage is that rental involves no depreciation, and the amounts paid are treated in full as a cost. As regards the company's assets, the balance sheet is not weighed down by ownership until the buy-out, which is for a marginal percentage. The operating lease contract has no minimum term, whereas for leasing it cannot be less than two thirds of the depreciation period of the goods. To assess and set up an operating rental, call our offices or write to [email protected] Art. 8 - CONFIRMATION OF RECEIPT OF THE ORDER AND ITS ACCEPTANCEHaving received an order, ADCOM will automatically send an acknowledgement by email summarising all the details of the order, so that the CUSTOMER can make any changes in the event of errors. The details of the order will be deemed correct if no changes are received from the CUSTOMER by email at [email protected] within 24 hours of the acknowledgement. On receipt of an order ADCOM will check the actual availability of the product ordered or the possibility of providing the service requested, and only after that check will it communicate its acceptance of the order and the shipment of the product. Until acceptance of the order is communicated, no obligation arises for ADCOM, which is free to accept or refuse any order it receives. If ADCOM is unable to fulfil an order it has received, it will inform the CUSTOMER promptly. In that case no charge will be made to the CUSTOMER's account and anything received by bank transfer will be refunded. Nothing further will ever be owed by ADCOM on any basis or for any reason. We advise Customers to keep, as proof of purchase, a printed copy of these General Conditions together with a copy of the order, of the order confirmation, of its acceptance, of the confirmation of the payment method and of the invoice, or a note to that effect. To protect and safeguard the CUSTOMER, before making a charge ADCOM may make sample telephone calls to the CUSTOMER to verify that the order genuinely came from them. In order to make this possible, at the registration stage the CUSTOMER must provide a landline or mobile telephone number on which they can be contacted. ADCOM reserves the right to refuse the order, in addition to the cases set out above, also in the following cases: provision of false personal details; previous default of any kind towards ADCOM; entry in the register of protested bills; being subject to insolvency proceedings; unavailability of the goods in the warehouse, for any reason. Once payment has been verified, ADCOM will process orders from Monday to Friday, from 9.00 to 17.30. Art. 9 - SHIPMENT OF THE PRODUCTSADCOM will ship the products purchased only to destination addresses among those the CUSTOMER indicated when registering on the ADCOM site, unless otherwise agreed in writing. Shipment will be by a courier selected from ADCOM's trusted suppliers and, in any case, using leading companies in the sector. Alternatively the order will be fulfilled in full, in a single delivery, only when all the selected items are available. Any delay in delivery, or the supervening impossibility of delivering one or more of the products ordered and confirmed, does not affect the validity of the contract as a whole, which remains valid with regard to products already delivered or to be delivered in the future. We do not accept shipments to PO boxes. Delivery within Italy, San Marino and Vatican City: ADCOM will ship the products ordered by the CUSTOMER by express courier, to the address the CUSTOMER indicated when registering the order details, indicatively within 96 working hours of the order being accepted. For orders of customised products, shipment will take place indicatively within 6 working days of the order being accepted. Delivery abroad: ADCOM will deliver the products ordered by the CUSTOMER by express courier, to the address the CUSTOMER indicated when registering the order details, within the times stated in the order acknowledgement, save for customs delays. For orders of customised products, indicatively 6 working days must be added to the times shown in the table. The recipient of the goods is responsible for paying the taxes and customs duties required by the legislation in force in the country of destination. Any delays in delivery can never be attributed to ADCOM, nor can any damage caused by the express courier through late or missed delivery, the contract being deemed completed on handing the goods over to the courier. ADCOM does, however, undertake to collect any reports of missed or late delivery through its dedicated Customer Service and, where appropriate, to assist the CUSTOMER in protecting their rights as provided by law.
If the goods are not collected, or delivery fails for an event not attributable to ADCOM or to the courier, the cost of shipping and returning the products purchased is borne by the CUSTOMER.
The CUSTOMER may cancel their order at any time before notice is given that the products ordered have been shipped.
Art. 10 - ACCEPTANCE OF THE PRODUCT BY THE CUSTOMER
On delivery the CUSTOMER must check that the packaging received is intact and that the contents match what was ordered. Any complaint in this regard must be received within 24 hours of receipt of the package, failing which the right lapses.
The CUSTOMER must also check immediately that the products purchased are intact and working, and must report any faults or defects within the following eight days.
If eight days pass from delivery without notice of faults or defects being received, the products will be deemed to have been checked and accepted by the CUSTOMER on delivery as per the contract, and judged to be in good condition and complete with all accessories, components or other products or items forming part of the product or packed with it in every respect.
Art. 11 - ISSUE OF INVOICES
ADCOM will issue an invoice for every purchase made by the CUSTOMER.
Where invoicing is in Italy, the CUSTOMER must state among the required details their tax code or, if a legal entity or sole trader, their company name and VAT number. Where invoicing is abroad, only legal entities are required to state a VAT number or equivalent identifier.
Art. 12 - RIGHT OF WITHDRAWAL AND RULES FOR RETURNS
In accordance with Italian Legislative Decree 185/99 implementing Directive 97/7/EC on the protection of consumers in respect of distance contracts, the CUSTOMER may return the product purchased for any reason and obtain a full refund of the purchase price actually paid.
The CUSTOMER may exercise this right within 10 working days of receipt of the goods, or of the conclusion of the contract in the case of services, by sending written notice to ADCOM's registered office - Via Zanardi 106/10, 40131 Bologna, Italy - by registered letter with acknowledgement of receipt. Following that notice ADCOM will send the CUSTOMER an email stating the Return Authorisation Number (RMA) and attaching the form to be completed in full and enclosed with the packaging to be returned. The same form will state how the goods are to be returned or collected.
The return must take place within 11 working days of the date the Return Authorisation is received, and is possible only if the product is intact in all its parts and unused.
The refund of the price paid for the product does not include the shipping costs of returning the goods, which are borne entirely by the CUSTOMER who wishes to withdraw from the purchase.
The CUSTOMER bears the risk of loss of or damage to the product during transport to the address indicated by ADCOM on the return form;
The packaging in which the products are sent back to ADCOM must clearly show on the outside the Return Authorisation or "RMA" number. A copy of the invoice received by the CUSTOMER must be enclosed inside the parcel together with the returned product.
If the CUSTOMER sends back products that are damaged or used, that do not carry a return number (RMA), that are not returned within the time limit set out above, that are not properly or completely packed, or from which certain parts are missing or have been damaged, such as components, items, accessories, packaging materials, boxes, documentation and/or other objects, ADCOM reserves the right to refuse to refund the purchase price.
In that case ADCOM is authorised to deduct the related costs from the amount to be refunded.
Returns made by the CUSTOMER by shipments charged to ADCOM (carriage forward) will not be accepted under any circumstances.
How refunds are made: Within 30 days of the notice of withdrawal, ADCOM will refund, subject to the limitations set out above, the amount actually paid by the CUSTOMER by means of a credit note to the bank account or to the credit card (or by another form of payment).
Art. 13 - EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
The right of return lapses if the CUSTOMER does not purchase the products and services as a consumer. There is no right of return or refund on software purchased, even if purchased together with other products, once the software seal has been broken.
Art. 14 - WARRANTY
The warranty due by law on the products sold is the exclusive responsibility of the manufacturers, and the warranty period runs from the date of purchase (shown on the invoice).
Free service under warranty is possible only on presentation of a receipt proving the purchase and the date of purchase. ADCOM therefore advises the CUSTOMER to keep a copy of the invoice together with the warranty card of the product purchased, where one is supplied by the manufacturer.
Where products have to be returned to ADCOM's offices for technical checks or servicing, they must reach us carriage paid. To return the product, ADCOM will ship the goods by express courier carriage paid to the recipient. Products sent by ADCOM for servicing travel at the customer's own risk unless insurance cover for the value of the product has been requested in advance (cost 1% of the value, charged to the customer).
Art. 15 - REPLACEMENT OF PRODUCTS WITH MANUFACTURING DEFECTS OR DAMAGED IN TRANSIT If the product purchased from ADCOM proves to have manufacturing defects and/or to have been damaged in transit, the CUSTOMER may request its replacement within the strict time limit of 8 days from receipt by writing to the email address [email protected]. The email must contain a description of the defect or damage to the product. The CUSTOMER must also return the defective or damaged product in its original packaging, intact in all its parts.
ADCOM reserves the right either to replace the defective product or to refund the CUSTOMER by issuing a Credit Note for an amount equal to the value of the defective or damaged product.
If the product is replaced, the shipping costs of the return are borne by ADCOM, which will then replace the product with an identical one or, if stocks are exhausted and by prior agreement with the CUSTOMER, with one of equivalent value.
Art. 16 - SOFTWARE LICENCES
All software, including software already pre-installed in hardware products, is not sold but only licensed for use under a licence agreement. The licence to use is granted to the CUSTOMER by ADCOM or by an affiliate, or by the owner of the software, as set out in the software licence agreement or in other conditions attached to the software and/or the product, or to the supply of the service.
The software may not be analysed, decompiled, reverse-engineered, merged with or linked to other software, copied, converted, adapted, altered or modified (unless permitted by the applicable law), nor may it be distributed in any form.
Art. 17 - CONTACTS
For any enquiry please contact ADCOM at the email address [email protected]
Art. 18 - GOVERNING LAW, PLACE OF JURISDICTION AND LANGUAGE OF THE CONTRACT
The sale of products and/or services takes place in the territory of the Italian State and is subject to the laws in force in the Italian Republic. These General Conditions have been drawn up in Italian with specific reference to Italian legislation, to which any dispute arising over the interpretation and performance of the contract is subject. The place of jurisdiction for the resolution of any dispute will be that provided for by the Italian legislation in force at the time the contract is concluded.
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